Customer Service Pro - Impact & Growth with Great Benefits

Community Health Systems; La Follette (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life

PTO and illness benefits

401(k) with company match

Career development opportunities

Job summary

Community Health Systems is hiring a Customer Service Representative in Caryville to handle inquiries via phone, email, chat, and in person. You will document interactions, resolve issues, and collaborate with internal teams to deliver excellent service.

The role emphasizes empathy, attention to detail, and timely resolutions across channels, helping maintain high customer satisfaction and accurate records in the system.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Resolves billing issues and service-related concerns in accordance with company policies and procedures.
• Maintains customer records and case notes accurately in the system.
• Escalates complex issues to internal departments to ensure a seamless customer experience.
• Provides solutions within service timeframes and follows up to ensure issue resolution and satisfaction.
• Meets productivity and service quality standards and handles multiple platforms efficiently.

Skills

Google Suite

ServiceNow

Softphone

CRM systems

Verbal communication

Written communication

Data entry

Attention to detail

Team collaboration

Education

Associate Degree

Tools

ServiceNow

Google Suite

Softphone

Oracle ERP

Job description

Community Health Systems is hiring a Customer Service Representative in Caryville to handle inquiries via phone, email, chat, and in person. You will document interactions, resolve issues, and collaborate with internal teams to deliver excellent service.

The role emphasizes empathy, attention to detail, and timely resolutions across channels, helping maintain high customer satisfaction and accurate records in the system.