Multi-Channel Customer Service Pro

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries and resolve issues across phone, email, chat, and in-person interactions. The role emphasizes empathy, problem-solving, accuracy, and timely service delivery.

You'll document interactions, maintain records, and collaborate with internal teams to resolve complex concerns while upholding high service standards and attendance expectations.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Documents interactions and creates service cases with accuracy.
• Demonstrates empathy and active listening to resolve concerns.
• Resolves billing issues and service-related concerns per policy.
• Updates customer records and notes for complete issue history.
• Collaborates with internal departments to resolve complex issues.
• Provides solutions within service timeframes and follows up for satisfaction.
• Meets productivity and service quality standards.

Skills

Verbal and written communication

Empathy and active listening

Problem solving

Attention to detail

Multitasking across channels

Customer service software

CRM systems

Data entry

Teamwork

Education

Associate degree or coursework in Business, Communications, or related field

Tools

ServiceNow

Google Suite

Microsoft Office

CRM systems

ERP (Oracle or similar)

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries and resolve issues across phone, email, chat, and in-person interactions. The role emphasizes empathy, problem-solving, accuracy, and timely service delivery.

You'll document interactions, maintain records, and collaborate with internal teams to resolve complex concerns while upholding high service standards and attendance expectations.