Customer Experience Advocate for Growth & Impact

Tennova Healthcare- LaFollette Medical Center; Clinton (TN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO + extended illness benefits

401(k) with company match

Career development opportunities

Licensure & certification reimburse

Job summary

Tennova Healthcare- LaFollette Medical Center is seeking a Customer Service Representative to manage inquiries across phone, email, chat, and in-person channels. The role emphasizes problem solving, empathy, and accuracy to ensure timely resolutions and high service standards.

Ideal candidates have 1–2 years in customer service or related roles and are proficient with Google Suite, ServiceNow, and CRM systems.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers; creates service cases and documents interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns.
• Updates and maintains customer records and case notes accurately in the system.

Skills

Google Suite

ServiceNow

Soft phone software

CRM systems

Microsoft Office

Clear communication

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

CRM systems

ERP systems (Oracle or similar)

Job description

Tennova Healthcare- LaFollette Medical Center is seeking a Customer Service Representative to manage inquiries across phone, email, chat, and in-person channels. The role emphasizes problem solving, empathy, and accuracy to ensure timely resolutions and high service standards.

Ideal candidates have 1–2 years in customer service or related roles and are proficient with Google Suite, ServiceNow, and CRM systems.