Customer Service Pro - Great Benefits & Career Growth

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision insurance

Life insurance

PTO & sick leave

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Recognition programs

Team-oriented culture

Pet insurance

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues with empathy and accuracy, maintaining case notes and ensuring high service standards.

Hours are 8-hour shifts with no weekends, no holidays, and no on-call requirements; operation runs Monday to Friday, 8:00am–4:30pm. Prior customer service experience is preferred and CRM proficiency is beneficial.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of customer service, call center, or administrative support required.
• Strong verbal and written communication skills and professionalism.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creates service cases, documents interactions.
• Demonstrates empathy and active listening to resolve concerns.
• Researches and resolves complaints, billing issues, and service-related concerns.
• Updates and maintains customer records and case notes in the system.

Skills

Google Suite

ServiceNow

Ticketing platforms

CRM software

MS Office

Education

Associate degree or coursework in Business/Communications

Tools

Oracle ERP

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues with empathy and accuracy, maintaining case notes and ensuring high service standards.

Hours are 8-hour shifts with no weekends, no holidays, and no on-call requirements; operation runs Monday to Friday, 8:00am–4:30pm. Prior customer service experience is preferred and CRM proficiency is beneficial.