Customer Service Specialist - Great Benefits & Growth

Tennova Healthcare- LaFollette Medical Center; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Generous PTO

Extended illness benefits

401(k) match

Career development

Licensure reimbursement

Student loan support

Rewards program

Collaborative culture

Pet insurance

Identity protection

Legal insurance

Job summary

The Customer Service Representative at Tennova Healthcare- LaFollette Medical Center handles customer inquiries across phone, email, chat and in-person interactions, delivering a positive service experience. The role requires empathy, problem-solving, and accuracy to document cases and resolutions in our system.

Join a team focused on quality service, collaboration with internal departments, and adherence to policies.

Qualifications

• Associate degree or coursework in Business or Communications preferred.
• 1-2 years of customer service, call center, or administrative support experience required.

Responsibilities

• Respond to inquiries via phone, email, live chat, and written correspondence with courteous professionalism.
• Create service cases from inbound calls and document interactions accurately.
• Demonstrate empathy and active listening to resolve customer concerns.
• Research and resolve billing issues and service-related concerns per policies.
• Update and maintain customer records and case notes in the system.
• Collaborate with internal departments to resolve complex issues.
• Provide solutions within service timeframes and follow up on resolutions.
• Maintain productivity and service quality standards; ensure reliable attendance.

Skills

Customer service experience

Verbal communication

Written communication

Multi-channel support

CRM familiarity

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Job description

The Customer Service Representative at Tennova Healthcare- LaFollette Medical Center handles customer inquiries across phone, email, chat and in-person interactions, delivering a positive service experience. The role requires empathy, problem-solving, and accuracy to document cases and resolutions in our system.

Join a team focused on quality service, collaboration with internal departments, and adherence to policies.