Customer Care Specialist - Growth, Benefits & Impact

Tennova Healthcare LaFollette Medical Center; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life ins.

401(k) with company match

PTO and extended illness benefits

Career development opportunities

Licensure and certification support

Student loan assistance

Rewards and recognition programs

Collaborative culture

Job summary

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in-person interactions. The role requires empathy, active listening, and accurate documentation to deliver a high-quality service experience.

The position emphasizes problem-solving, attention to detail, and the ability to navigate billing issues and service concerns. A supportive, collaborative team environment and opportunities for professional growth are

Qualifications

• Associate Degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interaction.
• Handles inbound calls from internal and external customers, creates service cases and documents interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Resolves billing issues and service-related concerns per company policies.
• Updates and maintains customer records and case notes accurately.
• Collaborates with internal departments to resolve complex issues and ensure seamless experience.
• Provides solutions within service timeframes and follows up for satisfaction.
• Maintains productivity and service quality; meets standards and deadlines.
• Performs other duties as assigned; maintains regular attendance; adheres to policies.

Skills

Verbal and written communication

Customer service

Multi-tasking

Problem solving

Attention to detail

Teamwork

Calm under pressure

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow (ticketing)

CRM systems

MS Office

Softphone software

ERP (Oracle)

Job description

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in-person interactions. The role requires empathy, active listening, and accurate documentation to deliver a high-quality service experience.

The position emphasizes problem-solving, attention to detail, and the ability to navigate billing issues and service concerns. A supportive, collaborative team environment and opportunities for professional growth are