Customer Care Specialist - Multi-Channel Support

Tennova Medical Group - Greater Knoxville; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Customer Service Representative at Tennova Medical Group - Greater Knoxville handles inquiries across phone, email, chat, and in person, delivering a positive service experience. You will resolve issues, document interactions, and ensure timely, accurate updates in the ticketing system while collaborating with internal teams to achieve customer satisfaction.

Ideal candidates have 1–2 years in customer service or related roles, plus an Associate degree or relevant coursework.

Qualifications

• Associate degree or coursework in Business or Communications or related field.
• 1–2 years of customer service, call center, or admin support experience.
• Proficiency with Google Suite, CRM, and ticketing systems.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and mail, maintaining courtesy and professionalism.
• Handle inbound calls, create service cases, and document interactions accurately.
• Demonstrate empathy and active listening to resolve customer concerns.
• Research and resolve billing and service-related issues per policy.
• Update and maintain customer records and case notes in the system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Provide solutions and follow up to ensure resolution and satisfaction.

Skills

Verbal & Written Comm

Multi-tasking

Problem solving

Attention to detail

Team collaboration

Professionalism

CRM systems

Google Suite

Microsoft Office

Soft phone software

Oracle ERP

Education

Associate Degree or relevant coursework

Tools

Google Suite

ServiceNow

Soft phone software

Oracle ERP

CRM systems

Microsoft Office

Job description

The Customer Service Representative at Tennova Medical Group - Greater Knoxville handles inquiries across phone, email, chat, and in person, delivering a positive service experience. You will resolve issues, document interactions, and ensure timely, accurate updates in the ticketing system while collaborating with internal teams to achieve customer satisfaction.

Ideal candidates have 1–2 years in customer service or related roles, plus an Associate degree or relevant coursework.