Customer Service Champion: Primary Care

Tennova Healthcare- LaFollette Medical Center; La Follette (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, lifeinsurance

Generous PTO

401(k) with company match

Career development

Licensure/certification reimbursement

Student loan support

Rewards and recognition programs

Collaborative culture

Pet insurance

Identity protection

Legal insurance

Job summary

Tennova Healthcare- LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. This role emphasizes empathy, problem solving, and precise documentation to ensure timely, high-quality service.

Ideal candidates will have 1–2 years in customer service, strong verbal/written communication, and proficiency with Google Suite and service ticketing systems.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escape and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Google Suite

ServiceNow

Ticketing system

Soft phone

ERP (Oracle)

Verbal communication

Written communication

Multi-tasking

CRM systems

MS Office

Data entry

Education

Associate degree or relevant coursework

Tools

ServiceNow

Ticketing systems

ERP (Oracle)

MS Office

Job description

Tennova Healthcare- LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. This role emphasizes empathy, problem solving, and precise documentation to ensure timely, high-quality service.

Ideal candidates will have 1–2 years in customer service, strong verbal/written communication, and proficiency with Google Suite and service ticketing systems.