Patient Care CSR — Multichannel Support Expert

Community Health Systems; Knoxville (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Community Health Systems is seeking a Customer Service Representative for Tennova Primary Care - South in Knoxville, TN. You will manage inquiries across phone, email, chat, and in-person interactions, ensuring timely, professional service with accurate record-keeping.

Ideal candidates have 1–2 years in customer service and an associate-level education. This role emphasizes empathy, problem-solving, and collaborative teamwork within a fast-paced environment.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Researches and resolves billing issues and service-related concerns per policies.
• Updates and maintains customer records and case notes accurately.

Skills

Google Suite

ServiceNow

Soft phone

ERP (Oracle)

CRM software

MS Office

Verbal communication

Written communication

Data entry

Education

Associate degree or coursework in Business/Communications

Tools

Oracle ERP

Ticketing platform

Job description

Community Health Systems is seeking a Customer Service Representative for Tennova Primary Care - South in Knoxville, TN. You will manage inquiries across phone, email, chat, and in-person interactions, ensuring timely, professional service with accurate record-keeping.

Ideal candidates have 1–2 years in customer service and an associate-level education. This role emphasizes empathy, problem-solving, and collaborative teamwork within a fast-paced environment.