Prestige Beauty Store Leader & Coach

The Estée Lauder Companies; New York (NY); On-site; USD 56,000 - 104,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Store/Retail/Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service, and operations in a fast-paced environment. You will be accountable for creating and executing an agile business plan to recruit and retain customers through events and exceptional CRM.

This leadership role requires proven retail management experience, especially in cosmetics, and a passion for coaching others to reach their full potential.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience in setting sales and customer service targets, sales analysis and staff scheduling.
• Experience with inventory, facilities management and cash reconciliation.

Responsibilities

• Lead, coach and develop the Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and CRM.
• Manage store operations and drive a high performing team in a fast paced retail environment.

Skills

Retail management

Customer service

Sales planning

Staff scheduling

Event planning

Job description

The Estée Lauder Companies is seeking a dynamic Store/Retail/Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service, and operations in a fast-paced environment. You will be accountable for creating and executing an agile business plan to recruit and retain customers through events and exceptional CRM.

This leadership role requires proven retail management experience, especially in cosmetics, and a passion for coaching others to reach their full potential.