Premium Wellness Concierge - Guest Experience (Part-Time)

Hydration Room; Long Beach (CA); Hybride; USD 30 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Paid time off

Medical, dental, vision

401(k) plan

Career development

IV therapy benefits

Flexible scheduling

Parental leave

Résumé du poste

Hydration Room in Long Beach is seeking a Wellness Coordinator to deliver high-end, guest-focused service in a boutique wellness setting. You will check in patients, verify paperwork, schedule appointments, assist the RN, and process payments with polished, professional communication.

The role is part-time, requiring 2-3 shifts per week and at least one weekend shift. You should have 2+ years in a high-volume, premium customer service environment and a background in boutique hospitality to

Qualifications

• High school diploma or equivalent.
• 2+ years in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality preferred.

Responsabilités

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls and documenting calls in the system.
• Maintain clinic supplies by checking stock and recording deliveries.
• Promote service packages and memberships.
• Deliver Five Star Customer Service to ensure positive patient experiences.
• Uphold confidentiality and a clean, safe clinical environment.

Connaissances

Customer service

High-volume service

Boutique hospitality

Communication

Team support

Formation

High school diploma

Outils

POS systems

Scheduling software

Description du poste

Hydration Room in Long Beach is seeking a Wellness Coordinator to deliver high-end, guest-focused service in a boutique wellness setting. You will check in patients, verify paperwork, schedule appointments, assist the RN, and process payments with polished, professional communication.

The role is part-time, requiring 2-3 shifts per week and at least one weekend shift. You should have 2+ years in a high-volume, premium customer service environment and a background in boutique hospitality to