Boutique Wellness Concierge (Part-Time)

Hydration Room; Santa Monica (CA); Hybrid; USD 15,000 - 32,000; Part time

Benefits offered by this job

Paid Time Off

Medical, dental, vision insurance

401(k) for part-time and full-time

Career Development Opportunities

Complimentary IV and injection therapy

Flexible Scheduling

Parental Leave Program

Job summary

Hydration Room in Santa Monica is seeking a Wellness Coordinator to deliver polished, high-touch service in a fast-paced boutique wellness setting. You’ll check in patients, verify paperwork, schedule appointments, assist the RN, and process payments.

This part-time role requires 2–4 shifts weekly, including at least one weekend, with shifts 8:00 AM to 8:00 PM across multiple LA locations. Experience in premium hospitality or high-end customer service is preferred.

Qualifications

• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality - preferred.
• Schedule flexibility between 8:00am - 8:00pm.
• Availability to work a minimum of one weekend shift per week.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Always maintain client confidentiality and dignity.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Skills

High-end customer service

Premium hospitality

Education

High school diploma or equivalent

Tools

POS systems

Scheduling systems

Job description

Hydration Room in Santa Monica is seeking a Wellness Coordinator to deliver polished, high-touch service in a fast-paced boutique wellness setting. You’ll check in patients, verify paperwork, schedule appointments, assist the RN, and process payments.

This part-time role requires 2–4 shifts weekly, including at least one weekend, with shifts 8:00 AM to 8:00 PM across multiple LA locations. Experience in premium hospitality or high-end customer service is preferred.