Boutique Wellness Concierge - Part-Time

Hydration Room; Thousand Oaks (CA); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

PTO

Health insurance

401(k)

Career development

IV therapy benefits

Flexible schedule

Parental leave

Job summary

Hydration Room is seeking a Wellness Coordinator who delivers high-end customer service in a boutique wellness setting. You will support the RN, check in patients, verify paperwork, schedule appointments, and process payments, while offering elevated service and professional communication.

The role requires 2–3 shifts per week with at least one weekend shift, and familiarity with POS and scheduling systems is a plus. This on-site position includes benefits and career development opportunities.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality - preferred.
• Schedule flexibility between 8:00am – 8:00pm.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at all listed locations.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Always maintain client confidentiality and dignity.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Skills

Customer service

Hospitality

Organization

Time management

Communication

Education

High school diploma

Tools

POS systems

Scheduling software

Job description

Hydration Room is seeking a Wellness Coordinator who delivers high-end customer service in a boutique wellness setting. You will support the RN, check in patients, verify paperwork, schedule appointments, and process payments, while offering elevated service and professional communication.

The role requires 2–3 shifts per week with at least one weekend shift, and familiarity with POS and scheduling systems is a plus. This on-site position includes benefits and career development opportunities.