Premium Vehicle Delivery Concierge Specialist

Avis Budget Group; Newark (NJ); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical insurance

Dental insurance

Transit/parking benefit

401k retirement

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Newark, NJ. You will deliver premium, personalized service from doorstep delivery to airport arrivals, ensuring flawless interactions and a warm, customer-focused experience for every rental.

The role emphasizes on-site presence, strong communication, and the ability to handle logistics, with incentives tied to exceptional service and an hourly wage base.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.

Skills

Customer service

Communication

Driver's License

Multitasking

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Newark, NJ. You will deliver premium, personalized service from doorstep delivery to airport arrivals, ensuring flawless interactions and a warm, customer-focused experience for every rental.

The role emphasizes on-site presence, strong communication, and the ability to handle logistics, with incentives tied to exceptional service and an hourly wage base.