Premium Vehicle Delivery & CX Specialist

Avis Budget Group International; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical/Dental insurance

Flexible spending account (FSA)

401k retirement plan

Employee discounts

Job summary

Avis Budget Group in Miami, FL is seeking an Avis First Customer Experience Specialist to provide premium, personalized service from doorstep deliveries to airport arrivals. You will be the face of a first-class experience, ensuring every detail is flawless and every interaction is warm.

You will work on-site in a fast-paced environment, coordinating timely vehicle delivery, communicating with customers via phone, text, email and app, and greeting guests on arrival.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Valid Driver’s License.
• Must be 18+ and legally allowed to work in the United States.
• Ability to work in a fast-paced environment with multitasking and organizational skills.
• Flexibility to work varied hours including evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers with welcoming, professional interactions.
• Provide premium customer experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team and management.
• Communicate proactively with premium customers via phone, text, email and app for logistics and special requests.
• Greet customers on arrival, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Driver's license

Job description

Avis Budget Group in Miami, FL is seeking an Avis First Customer Experience Specialist to provide premium, personalized service from doorstep deliveries to airport arrivals. You will be the face of a first-class experience, ensuring every detail is flawless and every interaction is warm.

You will work on-site in a fast-paced environment, coordinating timely vehicle delivery, communicating with customers via phone, text, email and app, and greeting guests on arrival.