First-Class Customer Experience Specialist (On-Site Delivery)

Avis First; Virginia (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical & Dental insurance

401(k) retirement plan

Employee discounts

On-the-job training

Job summary

Avis First Customer Experience Specialist role at Avis Budget Group focuses on delivering premium, personalized service for vehicle deliveries and airport arrivals. The position emphasizes seamless communication, attention to detail, and professional interactions to ensure every rental feels exceptional.

The role requires at least one year in customer service, a valid driver's license, and the ability to work on-site in a fast-paced environment, with benefits and incentive potential included.

Qualifications

• Minimum 1 year experience in a customer service role.
• Must be 18 years of age and legally authorized to work in the United States.
• Valid Driver’s License required.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.

Responsibilities

• Deliver best-in-class, welcoming customer experiences from delivery to collection.
• Coordinate timely vehicle delivery and pickup with team support.
• Communicate proactively with premium customers via phone, text, email and app.
• Greet customers, assist with luggage, and provide vehicle overview upon arrival.

Skills

Customer service

Hospitality

Communication

Mobile devices

Attention to detail

Multitasking

Driving

Tools

Mobile devices

Job description

Avis First Customer Experience Specialist role at Avis Budget Group focuses on delivering premium, personalized service for vehicle deliveries and airport arrivals. The position emphasizes seamless communication, attention to detail, and professional interactions to ensure every rental feels exceptional.

The role requires at least one year in customer service, a valid driver's license, and the ability to work on-site in a fast-paced environment, with benefits and incentive potential included.