Premium Vehicle Delivery & Customer Experience Specialist

Avis First; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bi-weekly pay

On-the-job training

Paid time off

Medical & Dental

401k

Employee discounts

Transit & parking benefits

Job summary

Avis Budget Group's Avis First Customer Experience Specialist delivers premium, personalized service for vehicle rentals, from doorstep deliveries to airport arrivals. You’ll ensure flawless interactions, clear communication, and a warm, professional demeanor to create remarkable customer experiences.

Responsibilities include greeting customers, assisting with luggage, coordinating deliveries, and proactive communication via phone, text, email, and app.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• Deliver vehicles directly to customers and communicate proactively about logistics and meeting locations.
• Greet customers, assist with luggage, provide an overview of the rental vehicle, and coordinate deliveries with the team.

Skills

Customer service experience

Communication skills

Driver's license

Job description

Avis Budget Group's Avis First Customer Experience Specialist delivers premium, personalized service for vehicle rentals, from doorstep deliveries to airport arrivals. You’ll ensure flawless interactions, clear communication, and a warm, professional demeanor to create remarkable customer experiences.

Responsibilities include greeting customers, assisting with luggage, coordinating deliveries, and proactive communication via phone, text, email, and app.