Premium Vehicle Delivery & Customer Experience Specialist

Avis First; Detroit (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account for transit/

Parking expenses

Retirement benefits (401k)

Employee discounts

Job summary

Avis Budget Group in Detroit is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from vehicle delivery to collection. You will be the face of first-class service, ensuring every interaction is warm and flawless.

As part of a fast-paced team, you will coordinate logistics, communicate with premium customers via phone, text, email, and app, and help ensure a smooth rental experience in all weather conditions at on-site locations.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License and ability to work in United States.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and meeting locations.
• Greet customers on arrival, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Proficiency with mobile devices

Valid Driver's License

Job description

Avis Budget Group in Detroit is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from vehicle delivery to collection. You will be the face of first-class service, ensuring every interaction is warm and flawless.

As part of a fast-paced team, you will coordinate logistics, communicate with premium customers via phone, text, email, and app, and help ensure a smooth rental experience in all weather conditions at on-site locations.