Premium Store Advisor - Elevate Guest Experience

On; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

On is seeking a Store Advisor who will embody our brand and create a premium, personalized fan experience in-store. You will master the Cloud CX Premium service model to ensure guests feel genuinely welcomed and engage in trusted product education.

You will report to the Store Leader and contribute to premium service standards, driving brand loyalty and reflecting On's mission to ignite the human spirit through movement.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset with willingness to learn new products or processes.
• Reliable with a record of performance and adherence to procedures.
• Strong communication skills and team-first spirit.
• Meticulous attention to personal presentation and execution.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

In-store experience

Customer experience

Communication

Teamwork

Attention to detail

Reliability

Job description

On is seeking a Store Advisor who will embody our brand and create a premium, personalized fan experience in-store. You will master the Cloud CX Premium service model to ensure guests feel genuinely welcomed and engage in trusted product education.

You will report to the Store Leader and contribute to premium service standards, driving brand loyalty and reflecting On's mission to ignite the human spirit through movement.