Premium Service Advisor — High-Volume Shop & Growth

Hireology; Schaumburg (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Major medical insurance (employee paid

Dental insurance

Vision insurance

Voluntary Benefits (Accident, Critical

Disability

Job summary

Castle VW of Schaumburg is seeking a Service Advisor to manage the service drive, own the customer experience from check-in to delivery, and coordinate with the shop to maximize efficiency and satisfaction.

You'll build relationships with customers, communicate clearly about vehicle concerns and warranties, and contribute to strong service and sales results in a high-volume dealership.

Qualifications

• Experience as Service Advisor/Writer with at least 2 consecutive years.
• Excellent communication skills with customers.
• Professional appearance and punctuality.
• Track record of service and sales success.

Responsibilities

• Manage the service drive flow and provide prompt, professional customer service.
• Own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently and maintain high satisfaction scores.

Skills

Customer service

Communication

Team oriented

Professional appearance

Safety-conscious driving

Job description

Castle VW of Schaumburg is seeking a Service Advisor to manage the service drive, own the customer experience from check-in to delivery, and coordinate with the shop to maximize efficiency and satisfaction.

You'll build relationships with customers, communicate clearly about vehicle concerns and warranties, and contribute to strong service and sales results in a high-volume dealership.