Service Experience Lead - Top Pay & Career Growth

Castle Volkswagen of Schaumburg; Schaumburg (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid time off

Vehicle discounts

Career advancement

Employee wellness

Job summary

Castle Volkswagen of Schaumburg is seeking a Service Advisor to guide the service drive, ensuring prompt, professional, and friendly service from check-in to delivery. You will address vehicle concerns, warranties, and repairs while optimizing technician time and maintaining strong customer satisfaction scores.

We offer top-tier compensation, career growth opportunities at a high-traffic dealership, supportive leadership, and comprehensive benefits including medical, dental, vision, and 401(k)

Qualifications

• 2 consecutive years of service advisor/writer experience.
• Excellent communication with customers.
• Professional and well-groomed appearance.
• Proven service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Manage the flow of the service drive and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently and effectively.
• Work closely with the shop and maintain high customer satisfaction scores.

Skills

Service Advisor experience

Communication skills

Professional appearance

Sales success

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Castle Volkswagen of Schaumburg is seeking a Service Advisor to guide the service drive, ensuring prompt, professional, and friendly service from check-in to delivery. You will address vehicle concerns, warranties, and repairs while optimizing technician time and maintaining strong customer satisfaction scores.

We offer top-tier compensation, career growth opportunities at a high-traffic dealership, supportive leadership, and comprehensive benefits including medical, dental, vision, and 401(k)