Service Experience Advisor

Castlemitsubishi; McHenry (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Major medical insurance (employee paid

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Employee vehicle discounts

Career advancement

Employee Wellness

Job summary

Castle Autoplex of McHenry is seeking a Service Advisor to manage the service drive flow and ensure prompt, professional customer service from check-in to delivery. You will own the customer experience, address vehicle concerns, warranties, and repairs, and help optimize technician time with the shop team.

The role emphasizes strong communication, a spotless driving record, and a proven track record in service and sales. This is a full-time, on-site position with growth and employee benefits.

Qualifications

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years.
• Excellent communication with customers.
• Professional, well-groomed personal appearance.
• Track record of service and sales success.
• Strong customer satisfaction results.

Responsibilities

• Manage the flow of the service drive and ensure prompt, professional service.
• Own the customer experience from check-in to delivery and answer questions.
• Coordinate with the shop to ensure efficient technician time and service quality.

Skills

Service advisor experience

Strong communication

Professional appearance

Sales/Service success

Customer satisfaction

Team oriented

Independent worker

Clean driving record

Job description

Castle Autoplex of McHenry is seeking a Service Advisor to manage the service drive flow and ensure prompt, professional customer service from check-in to delivery. You will own the customer experience, address vehicle concerns, warranties, and repairs, and help optimize technician time with the shop team.

The role emphasizes strong communication, a spotless driving record, and a proven track record in service and sales. This is a full-time, on-site position with growth and employee benefits.