Service Advisor

Castle Volkswagen of Schaumburg; Schaumburg (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid time off

Vehicle discounts

Career advancement

Employee wellness

Job summary

Castle Volkswagen of Schaumburg is seeking a Service Advisor to guide the service drive, ensuring prompt, professional, and friendly service from check-in to delivery. You will address vehicle concerns, warranties, and repairs while optimizing technician time and maintaining strong customer satisfaction scores.

We offer top-tier compensation, career growth opportunities at a high-traffic dealership, supportive leadership, and comprehensive benefits including medical, dental, vision, and 401(k)

Qualifications

• 2 consecutive years of service advisor/writer experience.
• Excellent communication with customers.
• Professional and well-groomed appearance.
• Proven service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Manage the flow of the service drive and own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently and effectively.
• Work closely with the shop and maintain high customer satisfaction scores.

Skills

Service Advisor experience

Communication skills

Professional appearance

Sales success

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships.

We are building something special at Castle VW of Schaumburg, and want you to be a part of it.

What We Offer

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here - are you ready?

What You’ll Do

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction resultsTeam oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.