Vehicle Upgrade Specialist - Sales & Service Liaison

Hireology; Schaumburg (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Supportive work environment

Growth opportunities

Comprehensive training & tools

Health insurance

401(k) with company match

Employee Wellness program

Job summary

Castle VW of Schaumburg is seeking a Vehicle Upgrade Coordinator to bridge service and sales, encouraging customers to trade in for newer models. You’ll engage with customers who visit for service and present upgrade options tailored to their needs.

You will coordinate appointments, manage follow-ups in the dealership CRM, and work with sales to convert upgrade opportunities. A focus on customer engagement and product knowledge is essential.

Qualifications

• Experience in automotive sales or dealership upgrade programs.
• Strong knowledge of automotive sales and service operations.
• Excellent communication and cross-department collaboration.
• Comfort with CRM software and dealership management systems.
• Ability to multitask in a fast-paced environment.
• Professional appearance and valid driver's license.

Responsibilities

• Identify upgrade opportunities with service customers.
• Build rapport and present benefits of upgrading.
• Present tailored offers based on customer needs.
• Coordinate upgrade leads between service and sales teams.
• Schedule follow-ups and track leads in CRM.
• Stay informed on inventory, incentives, and sales specials.
• Coordinate appointments with customers.

Skills

Automotive sales

Customer service

CRM software

Interdepartmental collaboration

Multitasking

Tools

CRM systems

Job description

Castle VW of Schaumburg is seeking a Vehicle Upgrade Coordinator to bridge service and sales, encouraging customers to trade in for newer models. You’ll engage with customers who visit for service and present upgrade options tailored to their needs.

You will coordinate appointments, manage follow-ups in the dealership CRM, and work with sales to convert upgrade opportunities. A focus on customer engagement and product knowledge is essential.