Luxury Auto Service Advisor – Growth & Benefits

Group 1 Automotive; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance-Based Pay

Career Growth

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Stock Purchase Plan

Vehicle Purchase Program

Job summary

Group 1 Automotive, a Fortune 250 leader in automotive retail, seeks a motivated Automotive Service Advisor to join our growing service team. You will be the face of the service department, delivering a premium ownership experience for luxury vehicle customers.

Responsibilities include scheduling appointments, greeting customers, reviewing inspections, presenting service recommendations, and coordinating with technicians to ensure timely, accurate repairs.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and relationship-building skills.
• Strong communication and interpersonal abilities.
• Ability to meet performance goals in a fast-paced environment.
• Maintain a professional appearance and positive attitude.
• Valid driver's license with clean driving record.

Responsibilities

• Deliver a premium customer experience from check-in through service completion.
• Schedule, confirm, and prepare customer appointments.
• Greet customers warmly and professionally.
• Review technician inspections and present service recommendations clearly.
• Prepare repair orders with accurate costs and times.
• Communicate with technicians, parts staff, and customers to ensure timely repairs.
• Provide proactive updates and follow up after service.
• Build lasting customer relationships to drive loyalty.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Driver's license

Education

High School Diploma or equivalent

Job description

Group 1 Automotive, a Fortune 250 leader in automotive retail, seeks a motivated Automotive Service Advisor to join our growing service team. You will be the face of the service department, delivering a premium ownership experience for luxury vehicle customers.

Responsibilities include scheduling appointments, greeting customers, reviewing inspections, presenting service recommendations, and coordinating with technicians to ensure timely, accurate repairs.