Premium Mobility Concierge — Scheduling & World-Class Service

Lucid Motors; Virginia (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

PTO accrual

Equity program

Annual incentive program

Job summary

Lucid Motors is hiring a Service Concierge to interface with service center clients, greet, answer phones, schedule appointments, and manage open service tasks in our luxury automotive environment. The role involves coordinating appointments, logging activities, handling loaner agreements, assisting service advisors during vehicle check-in, and ensuring follow-up with customers.

A CPR training post-hire, valid driver’s license, and weekend availability are required; previous luxury retail or

Qualifications

• 18 years of age or older
• Demonstrated excellence in customer service
• A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
• Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
• Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
• Consistent with customer communication regarding follow up calls, responsiveness, and availability
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed
• Other duties as assigned

Job description

Lucid Motors is hiring a Service Concierge to interface with service center clients, greet, answer phones, schedule appointments, and manage open service tasks in our luxury automotive environment. The role involves coordinating appointments, logging activities, handling loaner agreements, assisting service advisors during vehicle check-in, and ensuring follow-up with customers.

A CPR training post-hire, valid driver’s license, and weekend availability are required; previous luxury retail or