Luxury Service Concierge: Elite Customer Experience

Lucid Motors; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Job summary

Lucid Motors seeks a Service Concierge to deliver a world-class customer experience at our service center in New York. You will greet clients, answer phones, schedule appointments, and coordinate service tasks.

You will manage loaner agreements, arrange Lyft rides, log activity, assist Service Advisors during check-ins, and help maintain a smooth operation. Candidates must be 18+, have strong communication and problem-solving skills, and be willing to train on Lucid vehicle tech.

Qualifications

• 18 years of age or older.
• Demonstrated excellence in customer service.
• Ability to handle multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and proprietary DMS software.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid CPR training post hire.
• Valid driver’s license with a clean record; drivers under 21 need 3 years’ DL and will receive Lucid training on hire.

Responsibilities

• Provide a world-class customer experience to Lucid clients, internal and external.
• Coordinate and schedule client appointments based on service center capacity and priorities.
• Manage open service tasks and due bills with timely follow-up and accurate records.
• Proactively contact customers to verify concerns, schedule appointments, and log activities.
• Manage loaner agreements and arrange Lyft rides when needed.
• Generate Work Order Pre-writes in the system and obtain signatures for pre-authorization; check for recalls or campaigns.
• Assist Service Advisors during vehicle check-in with walkthroughs, intake forms, photos, and damage reporting.
• Maintain consistent follow-up, responsiveness, and availability with customers.
• Be trained on basic Lucid vehicle components, technologies and terminology.
• Oversee monthly budget and ordering of supplies and refreshments.
• Submit service requests for facility repairs and maintenance via Service Channel.
• Perform valet duties as needed.
• Other duties as assigned.

Skills

Customer Service

Problem Solving

Multitasking

Communication

MS Office / DMS

Job description

Lucid Motors seeks a Service Concierge to deliver a world-class customer experience at our service center in New York. You will greet clients, answer phones, schedule appointments, and coordinate service tasks.

You will manage loaner agreements, arrange Lyft rides, log activity, assist Service Advisors during check-ins, and help maintain a smooth operation. Candidates must be 18+, have strong communication and problem-solving skills, and be willing to train on Lucid vehicle tech.