EV Service Concierge: Luxury Customer Experience & Scheduling

Lucid Motors; King of Prussia (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Lucid Motors is seeking a Service Concierge to deliver world-class service to Lucid clients at our service center. You will schedule appointments, manage tasks and follow-up, coordinate loaner vehicles, and assist with vehicle check-ins and repairs.

The role supports our luxury automotive experience and requires strong communication, organization, and basic IT skills. You will work full-time, including weekends, with CPR training post-hire and a valid driver’s license.

Qualifications

• 18 years of age or older.
• Demonstrated excellence in customer service.
• A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external.
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels.
• Manage open service tasks and due bills, ensuring timely follow-up and resolution. Proactively contact customers to verify their concerns, schedule appointments, and log all activities in the system to maintain accurate records.
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience.
• Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. Check for any open campaigns or recalls.
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found.
• Consistent with customer communication regarding follow up calls, responsiveness, and availability.
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles.
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed.
• Other duties as assigned

Skills

Customer service

Problem solving

Written and verbal communication

Multitasking

MS Office

DMS software

CPR training

Driver’s license

Tools

MS Office

DMS software

Job description

Lucid Motors is seeking a Service Concierge to deliver world-class service to Lucid clients at our service center. You will schedule appointments, manage tasks and follow-up, coordinate loaner vehicles, and assist with vehicle check-ins and repairs.

The role supports our luxury automotive experience and requires strong communication, organization, and basic IT skills. You will work full-time, including weekends, with CPR training post-hire and a valid driver’s license.