Premium In-Store Experience Advisor

On; Chicago (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

On is seeking a Store Advisor for our Chicago-area store to deliver a premium, individualized customer experience grounded in Cloud CX. You will respond to fan inquiries, assist with stock and deliveries, and help maintain a clean, safe environment.

You will participate in daily tasks like restocking and updating displays, while contributing ideas for events and community engagement to boost fan interactions.

Qualifications

• 1+ years of relevant experience in retail or in a customer service-related field.
• Understanding of service excellence, with the ability to engage fans, address needs, and provide effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Weekend/evening/holiday availability

Job description

On is seeking a Store Advisor for our Chicago-area store to deliver a premium, individualized customer experience grounded in Cloud CX. You will respond to fan inquiries, assist with stock and deliveries, and help maintain a clean, safe environment.

You will participate in daily tasks like restocking and updating displays, while contributing ideas for events and community engagement to boost fan interactions.