Premium Hotel Event AV Technician

Encore; Charlotte (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will report to the Operations Manager or Director of Event Technology and ensure complete customer satisfaction on site.

You will handle equipment setup, on-site client meetings, and ongoing support while following company procedures and completing required paperwork. A valid driver’s license and ability to lift 50 lbs are required.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles.
• External applicants must meet training and certification requirements within 60 days of start date.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Exceed guest expectations and maintain strong client relationships.
• Troubleshoot and resolve equipment and software issues in a timely manner.
• Complete system entries and equipment scheduling paperwork; coordinate with staff and vendors.

Skills

Customer service

Hospitality

Technical troubleshooting

Equipment operation

Education

High School Diploma

Associate’s degree (preferred)

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will report to the Operations Manager or Director of Event Technology and ensure complete customer satisfaction on site.

You will handle equipment setup, on-site client meetings, and ongoing support while following company procedures and completing required paperwork. A valid driver’s license and ability to lift 50 lbs are required.