Premium Hospitality Manager, Suite & Partnerships

ASM Global; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a Manager, Premium Service to onboard and continuously service suite and premium hospitality purchasers for the new ballpark in Tampa. You will collaborate with premium sales and partnership teams under the Director of Premium Client Service.

You will organize benefits, contracts, and CRM records, while developing events and gifting programs to foster strong relationships with clients and partners. Occasional on-site presence at games and events is expected.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 4-6 years of experience in the sports & live events industry and/or in premium service.
• Excellent communication, organizational and time management skills.
• Ability to work flexible hours, as well as nights, weekends, holidays as required.

Responsibilities

• Manage all premium customer service platforms including benefits, amenities, contract execution and payment processing.
• Develop and execute strategies to increase client engagement prior to the opening of the ballpark.
• Support the sales team by developing, updating, organizing and managing sales collateral.
• Assist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.
• Maintain accurate and detailed records of all current clients and prospects with our CRM system.
• Assist in the development and creative process for client and partner gifting and engagement.
• Prepare luxury suite agreements and templates as necessary.
• Develop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence.
• Must be able to forecast client needs and maintain effective communication to ensure their needs are exceeded.
• Attend most games and other events to engage with suite owners & partners.
• Participate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.

Skills

Bachelor’s degree

4-6 years experience

Communication

Time management

Flexibility

Self-starter

Problem-solving

Team player

Education

Bachelor’s degree

Tools

CRM system

Job description

Legends Global is seeking a Manager, Premium Service to onboard and continuously service suite and premium hospitality purchasers for the new ballpark in Tampa. You will collaborate with premium sales and partnership teams under the Director of Premium Client Service.

You will organize benefits, contracts, and CRM records, while developing events and gifting programs to foster strong relationships with clients and partners. Occasional on-site presence at games and events is expected.