Manager, Premium Service - TB Rays

ASM Global; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a Manager, Premium Service to lead onboarding and ongoing service for premium hospitality clients for the new ballpark in Tampa. The role collaborates with premium sales and partnership teams under the Director of Premium Client Service to drive engagement and premium experiences ahead of opening in 2029.

Responsibilities include managing premium platforms, developing client engagement strategies, creating events for members, and maintaining CRM records.

Qualifications

• Excellent communication, organizational and time management skills, with an emphasis on task management and meeting deadlines.
• Ability to work flexible hours, as well as nights, weekends, holidays as required.
• Highly motivated self-starter, with strategic thinking and personal leadership skills
• Strong problem-solving skills and general creativity
• Ability to work well with other team members.
• 3-4 years sales experience. Prior experience selling in the sports and entertainment industry is preferred
• Previous sales management experience. Prior experience overseeing a sales staff on a professional or collegiate sports level preferred

Responsibilities

• Manage all premium customer service platforms including, but not limited to benefits, amenities, contract execution and payment processing.
• Develop and execute strategies to increase client engagement prior to the opening of the ballpark.
• Support the sales team by developing, updating, organizing and managing sales collateral.
• Assist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.
• Maintain accurate and detailed records of all current clients and prospects with our CRM system
• Assist in the development and creative process for client and partner gifting and engagement
• Prepare luxury suite agreements and templates as necessary.
• Develop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence.
• Attend most games and other events to engage with suite owners & partners.
• Participate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.

Skills

Communication skills

Organizational skills

Time management

Flexible hours

Leadership

Problem solving

Teamwork

Education

Bachelor's degree

Job description

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

The Manager, Premium Service is primarily responsible for the initial on-boarding and continuous servicing aspects for suite and premium hospitality purchasers for the new ballpark. The Manager will also execute efficient processes surrounding the development of partnerships for the new ballpark. This position will work closely with all members of the premium sales and partnership teams and will work under the guidance of the Director of Premium Client Service.

About the Project/Venue

The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa's Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.

WHAT YOU'LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Manage all premium customer service platforms including, but not limited to benefits, amenities, contract execution and payment processing.
• Develop and execute strategies to increase client engagement prior to the opening of the ballpark.
• Support the sales team by developing, updating, organizing and managing sales collateral.
• Assist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.
• Maintain accurate and detailed records of all current clients and prospects with our CRM system
• Assist in the development and creative process for client and partner gifting and engagement
• Prepare luxury suite agreements and templates as necessary.
• Develop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence. Must be able to forecast client needs and maintain effective communication to ensure their needs are exceeded.
• Attend most games and other events to engage with suite owners & partners.
• Participate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• Bachelor's degree or equivalent education and experience.
• 4-6 years of experience in the sports & live events industry and/or in premium service .
• Excellent communication, organizational and time management skills, with an emphasis on task management and meeting deadlines.
• Ability to work flexible hours, as well as nights, weekends, holidays as required.
• Highly motivated self-starter, with strategic thinking and personal leadership skills
• Strong problem-solving skills and general creativity
• Ability to work well with other team members.

QUALIFICATIONS

• Bachelor's degree
• 3-4 years sales experience. Prior experience selling in the sports and entertainment industry is preferred
• Previous sales management experience. Prior experience overseeing a sales staff on a professional or collegiate sports level preferred

WORK ENVIRONMENT & TRAVEL

Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.

Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.

At Legends Global, our people power every success.

You'll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you're driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you'll thrive here.

COMPENSATION

Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

• medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

DEPARTMENT

Legends Global Sales

REPORTS TO

Director, Premium Client Service