Premium Client Experience Manager

ASM Global; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a Manager, Premium Service to lead onboarding and ongoing service for premium hospitality clients for the new ballpark in Tampa. The role collaborates with premium sales and partnership teams under the Director of Premium Client Service to drive engagement and premium experiences ahead of opening in 2029.

Responsibilities include managing premium platforms, developing client engagement strategies, creating events for members, and maintaining CRM records.

Qualifications

• Excellent communication, organizational and time management skills, with an emphasis on task management and meeting deadlines.
• Ability to work flexible hours, as well as nights, weekends, holidays as required.
• Highly motivated self-starter, with strategic thinking and personal leadership skills
• Strong problem-solving skills and general creativity
• Ability to work well with other team members.
• 3-4 years sales experience. Prior experience selling in the sports and entertainment industry is preferred
• Previous sales management experience. Prior experience overseeing a sales staff on a professional or collegiate sports level preferred

Responsibilities

• Manage all premium customer service platforms including, but not limited to benefits, amenities, contract execution and payment processing.
• Develop and execute strategies to increase client engagement prior to the opening of the ballpark.
• Support the sales team by developing, updating, organizing and managing sales collateral.
• Assist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.
• Maintain accurate and detailed records of all current clients and prospects with our CRM system
• Assist in the development and creative process for client and partner gifting and engagement
• Prepare luxury suite agreements and templates as necessary.
• Develop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence.
• Attend most games and other events to engage with suite owners & partners.
• Participate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.

Skills

Communication skills

Organizational skills

Time management

Flexible hours

Leadership

Problem solving

Teamwork

Education

Bachelor's degree

Job description

Legends Global is seeking a Manager, Premium Service to lead onboarding and ongoing service for premium hospitality clients for the new ballpark in Tampa. The role collaborates with premium sales and partnership teams under the Director of Premium Client Service to drive engagement and premium experiences ahead of opening in 2029.

Responsibilities include managing premium platforms, developing client engagement strategies, creating events for members, and maintaining CRM records.