Premium Service Representative | TB Rays

ASM Global; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401k plan

Paid vacation

Job summary

Legends Global is seeking a Premium Service Representative to deliver superior service to Premium Seating Clients from onboarding through project completion. You will manage accounts, assist with payments, and coordinate communications to ensure a premium experience across events and venues.

The role requires a Bachelor's Degree and 2–3 years in sports, sales, service, or hospitality, with strong interpersonal and organizational skills.

Qualifications

• Bachelor's Degree required.
• 2–3 years in sports, sales, service or hospitality.
• Strong communication and organizational skills.
• Experience with CRM and ticketing systems preferred.

Responsibilities

• Serve as main contact for assigned premium seating accounts and build long-term relationships.
• Lead onboarding, hospitality, and communications for a high-quality premium experience.
• Manage contract prep, invoicing, payments, and 100% annual collections focus.

Skills

Customer service

Communication

Time management

Team player

Education

Bachelor's Degree

Tools

Salesforce

Archtics

ProVenue

Job description

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

The Premium Service Representative is primarily responsible for delivering a superior level of service to Premium Seating Clients leading up to and through the completion of the project. The Premium Service Representative should be a professional, customer service-oriented, well organized, and positive individual.

About the Project/Venue

The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa's Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.

WHAT YOU'LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
• Lead onboarding, communication, and hospitality efforts to ensure a high-quality, year-round premium experience.
• Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.
• Track and report on collections efforts.
• Collaborate on creation and delivery of premium communications.
• Assist premium clients with navigating their online accounts for ticket management and making payments.
• Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.
• Maintain detailed and accurate account information, contracts, and client notes in CRM (i.e. Salesforce).
• Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
• Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.
• Contribute to the planning and execution of special events with a focus on existing client satisfaction as well as supporting sales initiatives (i.e. VIP receptions, deposit conversions, gamedays, out-of-market trips).
• Host premium seating clients at all planned events.
• Assist with day-to-day operations of the Experience Center.
• Identify opportunities to enhance the client journey and drive additional revenue.
• All other duties as assigned.
• Provide support for any inbound service-related calls from premium accounts.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• Bachelor's Degree
• Minimum two to three years' of sports, sales, service or hospitality industry experience
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Resourceful, innovative and forward-thinking
• Excellent time management and organizational skills
• Strong team-oriented work ethic and a positive, "Service-First" attitude.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
• Ability to work well within a team environment, aiding and supporting team members.
• Previous working experience with CRM and ticketing systems (i.e. Salesforce, Archtics, ProVenue).
• Ability to work flexible hours (including evenings, weekends, and holidays).

WORK ENVIRONMENT & TRAVEL

Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity. Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.

COMPENSATION

Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

DEPARTMENT Legends Global Sales

REPORTS TO Manager, Premium Service

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.