Premium Client Services Manager - Live Events & Suites

ASM Global; United States; On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global in Tampa is seeking a Manager, Premium Service to onboard and service premium suite buyers for the new ballpark, collaborating with premium sales and partnerships teams under the Director of Premium Client Service.

The role supports the development of partnerships, maintains CRM records, and coordinates events to drive new business as the project approaches opening and beyond.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 4-6 years of experience in the sports & live events industry and/or in premium service.
• Excellent communication, organizational and time management skills.
• Ability to work flexible hours, as well as nights, weekends, holidays as required.
• Highly motivated self-starter, with strategic thinking and personal leadership skills
• Strong problem-solving skills and general creativity
• Ability to work well with other team members.

Responsibilities

• Manage all premium customer service platforms including, but not limited to benefits, amenities, contract execution and payment processing.
• Develop and execute strategies to increase client engagement prior to the opening of the ballpark.
• Support the sales team by developing, updating, organizing and managing sales collateral.
• Assist in the creation and coordination of special events for premium client members and corporate prospects to aid in new business development.
• Maintain accurate and detailed records of all current clients and prospects with our CRM system
• Assist in the development and creative process for client and partner gifting and engagement
• Prepare luxury suite agreements and templates as necessary.
• Develop and facilitate positive relationships with current and new clients through in-person meetings, phone calls, and written correspondence.
• Must be able to forecast client needs and maintain effective communication to ensure their needs are exceeded.
• Attend most games and other events to engage with suite owners & partners.
• Participate in all other projects, as assigned, to support the suite sales & partnership sales departmental objectives.

Job description

Legends Global in Tampa is seeking a Manager, Premium Service to onboard and service premium suite buyers for the new ballpark, collaborating with premium sales and partnerships teams under the Director of Premium Client Service.

The role supports the development of partnerships, maintains CRM records, and coordinates events to drive new business as the project approaches opening and beyond.