Premium Guest Experience Concierge

St. Louis Blues; St. Louis (MO); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

New Hire Bonus $250

Job summary

Enterprise Center is hiring a Guest Experience Concierge to deliver world-class hospitality to guests in premium areas before, during, and after events. You will scan tickets, greet guests, monitor wristbands, and help ensure only ticketed individuals access Premium spaces.

Ideal candidates communicate clearly, stay professional, and assist guests across all contact points while supporting operations and guest safety. This role involves standing for long periods and some evening/weekend shifts.

Responsibilities

• Provide world-class hospitality to guests before, during, and after events in Premium areas, including clubs and suites.
• Scan tickets and greet guests entering Premium spaces.
• Apply and monitor wristbands for access to Premium regions.
• Ensure that guests are in their ticketed area and permit only authorized persons to enter assigned Premium areas.
• Communicate clearly with others; strong interpersonal skills are essential.
• Exhibit a friendly, outgoing personality with a desire to serve the company and public.
• Always display a professional appearance.
• Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
• Maintain consistent and attentive use of radios to ensure regular and effective communication.
• Provide directions to guests for all areas of the building, especially in Premium spaces.
• Enforce company policies in a positive and professional manner.
• Listen to and resolve guest concerns; notify supervisors or managers, if needed.
• Familiarize themselves with building layouts, all departments, and guest policies, with a particular focus on Premium areas.
• Respond appropriately to guest illness, injury, and emergencies.
• Anticipate guest needs and prevent escalation of issues.
• Utilize training tools and resources to create a championship-level atmosphere for all guests.
• Be a resource to guests for information regarding Enterprise Center, Stifel Theatre, and the City of St. Louis.

Job description

Enterprise Center is hiring a Guest Experience Concierge to deliver world-class hospitality to guests in premium areas before, during, and after events. You will scan tickets, greet guests, monitor wristbands, and help ensure only ticketed individuals access Premium spaces.

Ideal candidates communicate clearly, stay professional, and assist guests across all contact points while supporting operations and guest safety. This role involves standing for long periods and some evening/weekend shifts.