Premium Golf Event Host & Guest Experience Lead

Stadium Scene; Austin (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Meals while working are included

Job summary

Five Iron Golf in Austin is seeking an Event Captain to lead on-site execution for all events, coordinate guest greetings, space setup, and issue resolution, and ensure timely, high-quality delivery of services.

The role requires strong communication, organizational skills, and the ability to work nights and weekends. You will collaborate with kitchen and sales teams to optimize experiences and revenue, while maintaining guest satisfaction.

Qualifications

• Prior experience in managing or coordinating events
• Passion for golf and an understanding of the game's rules are strongly encouraged
• Strong verbal and written communication skills
• A customer-centric approach
• Ability to collaborate with diverse teams
• Exceptional organizational skills
• Ability to work flexible hours, including nights and weekends
• Ability to lift up to 50 lbs
• Ability to stand for long periods of time

Responsibilities

• Provide an elevated event experience for all events by leading on-site execution of all events, handling guest greetings, space preparation, issue resolution, and financial closing.
• Ensure positive customer experiences and successful delivery of contracted services for events.
• Manage simulators and event spaces according to contract requirements.
• Oversee event timelines to ensure organized and timely activities.
• Train and coordinate with staff in various roles to provide a premium event experience.
• Collaborate with kitchen staff to ensure food meets customer expectations.
• Provide feedback to the Sales team to enhance return business.
• Purchase and manage event-related inventory.
• Support Event Sales Manager with administrative tasks.
• Attend weekly meetings to review banquet event orders.
• Collaborate with stakeholders to create additional events and experiences
• Contribute ideas for improving event experiences and increasing revenue.
• Take pride in ensuring guests' enjoyment by actively checking in with them during their visit and promptly addressing any concerns.

Skills

Event coordination

Guest service

Communication

Team collaboration

Customer-centric

Organization

Stamina

Flexible hours

Guest relations

Job description

Five Iron Golf in Austin is seeking an Event Captain to lead on-site execution for all events, coordinate guest greetings, space setup, and issue resolution, and ensure timely, high-quality delivery of services.

The role requires strong communication, organizational skills, and the ability to work nights and weekends. You will collaborate with kitchen and sales teams to optimize experiences and revenue, while maintaining guest satisfaction.