Golf Experience Lead: Guest Joy and Tech Leadership

Five Iron Golf; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Meals while working

Job summary

Five Iron Golf is seeking a Golf Experience Lead to guide our Golf Experience Team and ensure guest satisfaction by highlighting golf and Five Iron offerings. You will oversee pre-visit, onsite, and post-visit interactions while driving sales and engagement across leagues, memberships, and simulator technology.

The role requires strong leadership, excellent communication, and the ability to work evenings, weekends, and holidays in a fast-paced venue environment.

Qualifications

• Proven leadership with ability to motivate a team.
• Strong guest-service mindset and hospitality focus.
• Excellent communication and interpersonal skills.
• Able to upsell products and services to guests.
• Strong time management in a fast-paced environment.

Responsibilities

• Manage with and through associates to deliver an exceptional guest experience across pre-visit, onsite, and post-visit interactions.
• Acquire and maintain knowledge of products, services, technology, lessons, leagues, memberships, and FIB offerings to confidently upsell.
• Be the in-house expert on golf simulator technology and connect guests with leagues, memberships, swing evaluations, and fittings.
• Oversee sales, execution, and management of leagues and tournaments throughout Fall, Winter, and Summer.
• Build community relationships and foster guest loyalty to encourage repeat business.

Skills

Leadership

Guest service

Communication

Upselling

Time management

Job description

Five Iron Golf is seeking a Golf Experience Lead to guide our Golf Experience Team and ensure guest satisfaction by highlighting golf and Five Iron offerings. You will oversee pre-visit, onsite, and post-visit interactions while driving sales and engagement across leagues, memberships, and simulator technology.

The role requires strong leadership, excellent communication, and the ability to work evenings, weekends, and holidays in a fast-paced venue environment.