Guest Services Expert — Golf Ops & Premium Service

Five Iron Golf Las Vegas LLC; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-Term Disability

401(k)

Job summary

Five Iron Golf is seeking a Guest Services Expert to support the General Manager of Performance in running daily golf operations at our Austin venue. You will deliver exceptional hospitality, oversee simulator usage, and welcome guests with a personal touch.

The role focuses on guest engagement, mastery of golf simulator technology, and collaboration with the golf team to drive sales targets and growth of the membership community through events and partnerships.

Qualifications

• Passion for golf.
• Hospitality, golf club, or sports management experience preferred.
• Exemplary communication, time management and organization skills.
• Upbeat energy, enthusiasm and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment.
• Availability to be present mornings/afternoons, including weekends/holidays.

Responsibilities

• Assist the General Manager of Performance to carry out duties managing facility.
• Provide above-and-beyond service to Guests with a friendly face.
• Open the location in the mornings and weekends to facilitate golf operations.
• Proficiency in golf simulator technology and maintain simulators.
• Build relationships within the community and encourage repeat business.
• Maintain golf bag storage and all golf equipment.

Skills

Golf passion

Hospitality experience

Communication

Enthusiasm

Customer expectation mgmt

Fast-paced work

Mornings/weekends availability

Job description

Five Iron Golf is seeking a Guest Services Expert to support the General Manager of Performance in running daily golf operations at our Austin venue. You will deliver exceptional hospitality, oversee simulator usage, and welcome guests with a personal touch.

The role focuses on guest engagement, mastery of golf simulator technology, and collaboration with the golf team to drive sales targets and growth of the membership community through events and partnerships.