Premium Customer Experience Specialist

Avis First

Denver (CO)

On-site

USD 28,000 - 34,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Paid time off

401k retirement benefits

Employee discounts

Job summary

Avis Budget Group in Denver, CO is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to return. You will ensure each rental feels flawless, with warm interactions and attention to detail.

The role requires strong customer service, solid communication, and comfort with mobile devices. On-site work, outdoors in all weather, and a team-focused environment are expected.

Qualifications

Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
Professional, friendly demeanor with a focus on customer satisfaction.
Strong verbal and written communication skills.
Technologically proficient and comfortable using various mobile devices.

Responsibilities

Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
Provide a premium customer experience by delivering vehicles directly to customers.
Collaborate with team members and management to coordinate timely vehicle delivery and collection.
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and meeting locations.
Greet customers warmly upon arrival, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Hospitality

Communication

Teamwork

Tools

Mobile devices

Job description

The role requires strong customer service, solid communication, and comfort with mobile devices. On-site work, outdoors in all weather, and a team-focused environment are expected.

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