Premium Client Advisor — Sales & Service Leader

Serenity Healthcare; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) retirement plan

Paid holidays

PTO days

Job summary

Serenity is seeking a Member Sales Associate to join our on-site client-facing team. You will guide clients through options with a consultative approach, document information accurately, and move prospects toward next steps while meeting personal and team KPIs.

Ideal candidates bring 2+ years of premium customer service experience, a track record of achieving goals, and strong listening skills. The role emphasizes relationship-building, resilience, and opportunities for leadership growth within

Qualifications

• 2+ years of full-time, customer-facing experience in premium service environments
• Track record of meeting or exceeding goals
• Strong listening and communication skills

Responsibilities

• Guide clients through options with a consultative approach and encourage next steps
• Document client information accurately and thoroughly
• Work toward KPIs and contribute to team performance
• Handle objections with poise and redirect to solutions
• Coordinate handoffs between internal teams to maintain a seamless client experience
• Follow up with clients to maintain momentum

Skills

Customer service

Goal orientation

Active listening

Resilience

Leadership potential

Job description

Serenity is seeking a Member Sales Associate to join our on-site client-facing team. You will guide clients through options with a consultative approach, document information accurately, and move prospects toward next steps while meeting personal and team KPIs.

Ideal candidates bring 2+ years of premium customer service experience, a track record of achieving goals, and strong listening skills. The role emphasizes relationship-building, resilience, and opportunities for leadership growth within