Premium Client Solutions Advisor

Serenity Healthcare; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Growth opportunities

Job summary

Serenity Healthcare in Jacksonville, FL seeks a Member Sales Associate. On-site, high-touch, relationship-driven role guiding clients through options, documenting information, and driving momentum toward next steps with consultative care.

The ideal candidate has 2+ years in premium customer service, hospitality, or sales-adjacent environments, a track record of hitting goals, strong listening, and the desire to grow into leadership as Serenity expands its client-facing team.

Qualifications

• 2+ years of full-time, customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.

Responsibilities

• Guide clients through their available options with clarity and a consultative approach.
• Listen carefully, document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure and redirect toward solutions while maintaining momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to keep momentum moving and prevent gaps.

Skills

Customer-facing

Goal achievement

Active listening

High-volume handling

Leadership potential

Relationship building

Job description

Serenity Healthcare in Jacksonville, FL seeks a Member Sales Associate. On-site, high-touch, relationship-driven role guiding clients through options, documenting information, and driving momentum toward next steps with consultative care.

The ideal candidate has 2+ years in premium customer service, hospitality, or sales-adjacent environments, a track record of hitting goals, strong listening, and the desire to grow into leadership as Serenity expands its client-facing team.