Member Success Advisor – Premium Service & Growth

Serenity Healthcare; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

PTO days

Paid holidays

Growth potential

Job summary

Serenity Healthcare seeks a Member Sales Associate to guide clients through their options with a consultative approach. You will document client information carefully, pursue personal KPIs, and coordinate with internal teams to ensure a seamless client experience.

The role emphasizes relationship-building, resilience in handling objections, and a track record of meeting targets in high-quality customer-facing environments, such as hospitality or premium service settings.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Builds trust quickly and makes clients feel comfortable.
• Handles rejection well and stays focused on outcomes.
• Strong active listening skills.
• Able to manage a high volume of interactions.
• Leadership experience or potential encouraged.

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step.
• Listen carefully, ask the right questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving.
• Coordinate handoffs between internal teams to ensure the client experience stays seamless.
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.

Skills

Customer-facing

Goal setting

Trust building

Active listening

Handling rejection

High-volume handling

Leadership potential

Job description

Serenity Healthcare seeks a Member Sales Associate to guide clients through their options with a consultative approach. You will document client information carefully, pursue personal KPIs, and coordinate with internal teams to ensure a seamless client experience.

The role emphasizes relationship-building, resilience in handling objections, and a track record of meeting targets in high-quality customer-facing environments, such as hospitality or premium service settings.