Onsite Premium Client Advisor & Growth Driver

Serenity Healthcare; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Growth opportunities

Job summary

Serenity Healthcare in the United States is seeking a Member Sales Associate to guide clients through options with clarity and empathy, ensuring they feel informed and confident in their decisions. This high-touch, relationship-driven role relies on strong customer-facing skills and the ability to move clients toward next steps.

This position offers growth potential, competitive pay, and comprehensive benefits, with a focus on delivering premium service and a seamless client experience.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, or premium service environments.
• Track record of hitting goals or performance targets with self-motivation to raise the bar.
• Ability to build trust quickly and make clients feel comfortable from first contact.
• Resilience in handling rejection and staying focused on outcomes.
• Strong listening skills with the ability to capture client needs accurately.
• Ability to manage a high volume of interactions while maintaining quality.

Responsibilities

• Guide clients through options with clarity and a consultative approach to encourage next steps.
• Listen, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure and redirect toward solutions while maintaining momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to ensure momentum and prevent anything from falling through the cracks.

Skills

Customer service

Active listening

Relationship building

Goal achievement

Communication

Job description

Serenity Healthcare in the United States is seeking a Member Sales Associate to guide clients through options with clarity and empathy, ensuring they feel informed and confident in their decisions. This high-touch, relationship-driven role relies on strong customer-facing skills and the ability to move clients toward next steps.

This position offers growth potential, competitive pay, and comprehensive benefits, with a focus on delivering premium service and a seamless client experience.