Member Experience & Sales Advisor

Serenity-Healthcare-1; Layton (UT); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

10 paid holidays

Job summary

Serenity is hiring a Member Sales Associate to guide clients through options with clarity, helping them feel informed and confident in their decisions. This high-touch, relationship-driven role emphasizes delivering results that matter.

Schedule includes flexible shifts and opportunities for growth. You bring 2+ years of full-time, customer-facing experience, a track record of hitting goals, and the ability to build trust quickly.

Qualifications

• 2+ years of full-time, customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly.
• Handles rejection well and stays focused on outcomes.
• Strong active listening skills and documenting client info thoroughly.
• Ability to manage a high volume of interactions without quality slip.
• Some leadership experience or potential for growth into a team lead.

Responsibilities

• Guide clients through options with clarity and a consultative approach.
• Listen carefully, ask the right questions, and document client information.
• Work toward individual KPIs and contribute to team performance.
• Handle objections calmly and redirect toward solutions while keeping momentum.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer-facing experience

Goal achievement

Active listening

High-volume interactions

Leadership potential

Job description

Serenity is hiring a Member Sales Associate to guide clients through options with clarity, helping them feel informed and confident in their decisions. This high-touch, relationship-driven role emphasizes delivering results that matter.

Schedule includes flexible shifts and opportunities for growth. You bring 2+ years of full-time, customer-facing experience, a track record of hitting goals, and the ability to build trust quickly.