Premium Member Sales & Experience Specialist

Serenity Mental Health Centers; Holladay (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Growth opportunities

Job summary

Serenity Mental Health Centers is seeking a Member Sales Associate who guides clients through their options, ensuring they feel informed and confident in their decisions. You will navigate next steps and provide genuine support throughout the process, moving clients toward meaningful outcomes.

In a premium service environment, you’ll be measured on how well you advance clients while building trust and maintaining high-quality service standards.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and make clients feel comfortable.
• Resilient with rejection; stays focused on outcomes.
• Strong active listening and communication skills.
• Ability to manage a high volume of interactions; leadership potential encouraged.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Skills

Customer service

Sales aptitude

Active listening

Relationship building

Multitasking

Job description

Serenity Mental Health Centers is seeking a Member Sales Associate who guides clients through their options, ensuring they feel informed and confident in their decisions. You will navigate next steps and provide genuine support throughout the process, moving clients toward meaningful outcomes.

In a premium service environment, you’ll be measured on how well you advance clients while building trust and maintaining high-quality service standards.