Premium Client Advisor — Consultative Sales & Service

Serenity Healthcare; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Serenity Healthcare is seeking a Member Sales Associate to guide clients through options and support their decisions on-site in Austin. You will document client details, meet KPIs, and collaborate with internal teams to ensure a seamless experience. Excellent listening skills and a proactive, premium-service mindset are essential.

The role emphasizes relationship-building, trust, and the ability to move clients toward next steps while maintaining momentum in a fast-paced environment.

Qualifications

• 2+ years of full-time, customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
• Track record of meeting goals and performance targets.
• Strong ability to build trust quickly and put clients at ease.
• Excellent listening skills and ability to manage a high volume of interactions.

Responsibilities

• Guide clients through options with clarity and a consultative approach while encouraging next steps.
• Listen carefully, ask the right questions, and document client information accurately.
• Work toward KPIs and contribute to team performance with accountability.
• Handle objections calmly and redirect toward solutions to maintain momentum.
• Coordinate handoffs between internal teams to keep the client experience seamless.
• Follow up with clients to ensure momentum and prevent gaps.

Skills

Customer service

Active listening

Goal orientation

High-volume handling

Leadership potential

Relationship building

Job description

Serenity Healthcare is seeking a Member Sales Associate to guide clients through options and support their decisions on-site in Austin. You will document client details, meet KPIs, and collaborate with internal teams to ensure a seamless experience. Excellent listening skills and a proactive, premium-service mindset are essential.

The role emphasizes relationship-building, trust, and the ability to move clients toward next steps while maintaining momentum in a fast-paced environment.