Premium Client Advisor

Serenity Healthcare; Henderson (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO & holidays

Career growth

Job summary

Serenity is looking for a Member Sales Associate to join our on-site team in Henderson, NV. You will guide clients through options, document details, and move them toward the next steps with a consultative approach.

This role emphasizes performance and reliability in a high-touch environment. You will engage with premium clients, manage a high volume of interactions, and collaborate with internal teams to ensure a seamless experience.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and engage with clients.
• Resilience in handling rejection and staying outcome-focused.
• Strong active listening and ability to manage many interactions.
• Some leadership experience or desire to grow into a team lead role.

Responsibilities

• Guide clients through options with a consultative approach and encourage the next step.
• Listen carefully, document client information thoroughly.
• Work toward individual KPIs and contribute to team performance.
• Handle objections with composure and redirect to solutions.
• Coordinate handoffs between internal teams to keep the experience seamless.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer service

Active listening

Problem solving

Communication

Resilience

Team collaboration

Job description

Serenity is looking for a Member Sales Associate to join our on-site team in Henderson, NV. You will guide clients through options, document details, and move them toward the next steps with a consultative approach.

This role emphasizes performance and reliability in a high-touch environment. You will engage with premium clients, manage a high volume of interactions, and collaborate with internal teams to ensure a seamless experience.