Premium Chocolate Shop Shift Supervisor

Ghirardelli Chocolate Company; Johnson Creek (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lindt USA is seeking a Shift Supervisor to lead and energize our store team. You will drive sales, train staff on product knowledge and brand standards, and ensure smooth daily operations in a fast paced retail environment.

You will play a key role in meeting sales targets, maintaining stock integrity, and delivering a premium in-store experience consistent with Lindt's brand. Availability for evenings, weekends, and holidays is required.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales plans and contribute to district sales goals.
• Model and communicate the store's sales mission and train staff to achieve sales results.
• Supervise staff to meet sales standards and optimize opportunities.
• Uphold Lindt standards in customer facing interactions and upsell where appropriate.
• Monitor stock levels and coordinate with Store Management to prevent stockouts/overstocks.
• Support Store Manager with training and development of sales staff.
• Train staff on product knowledge and brand representation.
• Escalate issues to Store Management professionally and promptly.
• Ensure adherence to operational controls and store policies.
• Manage cash handling, paperwork, and logs per policies.
• Maintain store cleanliness and compliance with QA policies.

Skills

Proven sales background

Ability to take direction

Delegate and execute through others

Education

High School Graduate or equivalent

Job description

Lindt USA is seeking a Shift Supervisor to lead and energize our store team. You will drive sales, train staff on product knowledge and brand standards, and ensure smooth daily operations in a fast paced retail environment.

You will play a key role in meeting sales targets, maintaining stock integrity, and delivering a premium in-store experience consistent with Lindt's brand. Availability for evenings, weekends, and holidays is required.