Chocolate Shop Shift Supervisor – Premium Retail Leader

Ghirardelli Chocolate Company; Eagan (MN); Presencial; USD 22.000 - 23.000; Jornada completa

Descripción de la vacante

Lindt USA is seeking a Shift Supervisor to lead daily store operations, drive sales, and deliver an exceptional customer experience at our premium chocolate shops. You will mentor team members, manage stock and cash handling, and uphold Lindt standards with engaging product knowledge.

Ideal candidates have a proven sales background, strong delegation skills, and availability for nights, weekends, and holidays in a fast-paced specialty retail setting.

Formación

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• High School Graduate or equivalent
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays.

Responsabilidades

• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.
• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.
• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink
• Cash Management (POS, Paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Educación

High School Graduate or equivalent

Descripción del empleo

Lindt USA is seeking a Shift Supervisor to lead daily store operations, drive sales, and deliver an exceptional customer experience at our premium chocolate shops. You will mentor team members, manage stock and cash handling, and uphold Lindt standards with engaging product knowledge.

Ideal candidates have a proven sales background, strong delegation skills, and availability for nights, weekends, and holidays in a fast-paced specialty retail setting.